Sunday, December 5, 2010

The Parable of the Christmas Lights

A Holiday Allegory for Information Technology

Growing up, as I recall, the otherwise festive Christmas holiday season held forth the dreadful prospect of wrestling with a box full of Christmas tree lights.

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Ignoring the fact that it’s cheaper and easier to replace them each year, perhaps as a matter of honor and tradition, it had become my family’s policy that no new tree lights would be purchased until every attempt had been made to untangle and revive the old ones.

In keeping this tradition, I found myself in the same familiar mess every year as I set out to decorate our house with lights. No matter how carefully I may have coiled and packed them away at the end of the previous year, the many separate strands of lights seemed somehow to have found each other during the off-season and hopelessly entangled themselves. This made me angry, as though they’d deliberaimagetely, even spitefully, knotted themselves into a perplexing mass of bulbs, plugs, sockets, and wires.

So, as punishment every year, I dealt with them the same traditional way. I shook them vigorously, hoping somehow that the individual strings of lights would repent and separate themselves from each other. When they didn’t, I dived aggressively into the middle of the knot, pulled at it from within, stretched it, embraced its confusion and became a part of it. Eventually, one by one, each string of Christmas lights would somehow drop away from the others, until, at last, mission accomplished! But the achievement was always more by accident than design, and never without my fair share of pain.

Still, primates being what they are, even the tiniest and rarest success will strongly reinforce habitual behavior, the bad habits as well as the good. As I looked with pride at the untangled lights, each individual strand now laying on the floor vanquished and submissive (a few literally broken as well), next year’s application of the mindless “shake and hope” method, notwithstanding its obvious stupidity, had been assured.

Breaking with tradition is never comfortable, but, one year, for a change, I deliberately calmed myself down and thought about the problem first. I reasoned that, in years past, I had concentrated too hard on the problem’s most obvious in-your-face aspect, that infuriating knot of bulbs and wire. In anger, I had traditionally attacked it, literally, from the inside. This may have felt good, but it got me nowhere. After a lot of shaking and complaining, the problem eventually solved itself, but the solution always took longer, and broke a lot more light bulbs, than it needed to. Looking back, my “tradition” was really just the bad habit of injecting energy blindly into a confused situation, hoping for the best. Eventually, when a solution finally presented itself, it was only at random. A paint shaker could have done as well.

That year, a little deliberation made all the difference. Knots, I reasoned, are best untied from the outside, by first finding the parts of each string that aren’t in the knot, the ends, the terminal sockets and plugs of each separate strand. One by one, I found and threaded the ends out of the knot. Gradually, the un-knotted ends became longer and longer, as the knot ─ my problem ─ became smaller and smaller, until, eventually, it was gone.

It was tedious and a little boring pulling those ends out of the knot one at a time. Emotionally, this new approach was less satisfying than shaking and tugging at the knot until it finally learned its lesson and fell loose. Still, for achieving predictable results economically, the systematic start-with-the-ends approach beat my traditional flailing-away-at-the knot method hands-down.

Questions

  • Where does an IT communication network “begin?” Where does it “end?”
  • How can an IT specialist’s narrow technical point of view cause her to get lost in the “knot?”
  • Privately inventory some of your bad thinking habits. What are you doing to break them? Or, do they feel so good to you that you'd rather not?
  • When addressing technical issues, counterproductive emotions like anger and pride can feel like reasonable behavior. Why is this? How can we overcome it? How can organizational leadership help?

_______________________

The POInT Organizational Transformation Program helps diagnose and correct the cognitive biases that can prevent IT professionals and teams from finding and solving the root causes of technical problems. Work smart. Learn more at:

http://point-cmc.blogspot.com.

And, Happy Holidays!

3 comments:

  1. Great story - and lesson. The moral is get yourself a good application/presentation layer solution to dive into the middle of the knot.

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  2. Thanks very much for commenting, "Anon." Yes, the app and pres layers are definitely where a network starts and ends -- and with the people who conceive, express, interpret, and act on the ideas they represent.

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  3. It is a nice entry and way to connect the holiday season with it services. Houston, Tx, where I live, the Christmas season is much felt with the lights. Like that of IT communication it starts with one common interest, despite the various network of lights or in It's case, businesses.

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